Terms of Service

The Service

Surveysa is a web application for managing land surveying and related project work — projects, tasks, schedules, files, field notes, maps, and the people assigned to them. We may add, change, or remove features over time. If we make a change that removes something you depend on, we will try to give reasonable notice.

Surveysa is sold in parts. Each person you add is given a seat, and the seat decides which parts of the application that person can open. Some capabilities are modules bought once for the whole organization rather than per person, and storage beyond what your seats include is bought separately. What you are entitled to is whatever your subscription actually contains at the time — you can see it on the Subscription page — and nothing in these terms entitles you to a part you have not bought.

Organizations and Accounts

Surveysa is used by organizations. Most accounts are created by an organization for its staff. If your account was created that way, some things are worth understanding clearly:

• The organization — not the individual user — controls its data in the application.
• An administrator at your organization can change your role, reset your password, suspend your access, or delete your account.
• Work you create in the application belongs to the organization, not to you personally, and remains available to it after your access ends.
• Administrators can see the work recorded in the application, including tasks, files, notes, and time entries.

You are responsible for keeping your login details secure and for activity that happens under your account. Tell us promptly if you believe someone else has gained access to it.

Your Content

You keep ownership of everything you put into Surveysa — your projects, files, drawings, notes, client details, and survey records. We do not claim ownership of it.

You grant us only the permission we need to run the service for you: to store your content, back it up, transmit it, and display it to the people in your organization who are entitled to see it. We do not sell your content, and we do not use it to train machine learning models.

Access to Your Files and Content

Your files are stored in our own cloud storage account, which means our operators are technically capable of opening them. We are telling you that plainly rather than implying otherwise, and this section is our commitment about when we will and will not do it.

We do not look at your projects, files, drawings, notes, or client records. There are four exceptions, and they are the only ones:

• You ask us to. If you report a fault and we need to open the file to reproduce it, we will do that — and we will say so.
• A specific, narrow security or abuse investigation, where we have reason to believe the service or another customer is being harmed.
• Where the law requires it — a subpoena, a court order, or a legal obligation we cannot lawfully refuse. Where we are permitted to tell you, we will.
• Automated processing that never shows content to a person: storing it, backing it up, generating a thumbnail or a preview, indexing it so you can search it, and delivering it to the people in your organization who are entitled to see it.

Outside those four, we do not read it, copy it, share it, sell it, or use it to train machine learning models — ours or anyone else's. We do not use one organization's content to build or improve anything for another. Access is limited to the operators who need it to run the service.

You can check this rather than take our word for it. When our staff act on your account through our support console, it is recorded — what was done, who did it, and when — and you can read that record yourself in your own account, under Settings → Audit Log → Support access. Nobody here has standing access to your work.

Your data is encrypted in transit and encrypted at rest by our storage and database providers.

What this is not: it is not end-to-end encryption. Encryption at rest protects against a stolen disk or a leaked backup; it does not make us technically incapable of reading a file, because the storage provider holds the key and decrypts it when the file is served. Nor does our support log cover our hosting providers' own administrative tools, which sit outside this application. If you require that we be technically unable to read your files — rather than committed not to, and accountable for it — tell us before you rely on this service for that data, and we will tell you honestly whether we can offer it.

Connected Mailboxes, Email Addresses, and Call Records

You can connect a Microsoft or Google mailbox so that correspondence with your clients is filed against the right job. If you do, you are authorizing us to read that mailbox on your behalf. We want you to understand exactly what that means before you switch it on.

• We search only for messages involving the email addresses you have recorded as client contacts on a live project. A message that matches nobody on your contact list is not stored, not indexed, and not shown to anyone.
• For messages that do match, we store the sender, the recipients, the subject, the plain text of the message, and its attachments, so that they appear on the project.
• You can turn this off at any time, and you can disconnect the mailbox. Disconnecting stops us reading it; it does not delete correspondence already filed on your projects, which is yours to delete.
• Each project can also have its own email address. Mail sent to it is delivered to us in transit and filed on that project; no mailbox holds a copy.
• If you connect a telephone system, we log call metadata — numbers, times, and durations — for calls involving your client contacts. We do not record or store call audio.

Your organization's administrator controls whether any of this is enabled. If you are an employee of a customer firm, the mailbox you connect is read on that firm's behalf, and your firm decides what is done with what is filed.

Professional Judgment and Survey Data

Surveysa is a tool for organizing and recording survey work. It is not a surveying instrument, and it does not produce survey-grade measurements or a legal description of any property.

• Aerial imagery, road and parcel lines, section grids, and similar map layers are supplied by third-party public data services. They are approximate, vary in age and accuracy, and are provided for reference only.
• Anything measured, drawn, sketched, or exported from a map in this application is an illustration, not a survey.
• Nothing in this application replaces the judgment of a licensed professional surveyor or engineer, or the signed and sealed work product they are responsible for.

You are responsible for verifying any information from this application before relying on it for field work, design, permitting, construction, or a recorded document.

Payroll, Time Records, and Overtime

Surveysa records hours and calculates totals, including overtime. It is not a payroll service. We do not calculate tax withholding, we do not make tax deposits, we do not file payroll tax returns, and we do not pay your staff. Those remain yours, or your payroll provider’s.

Overtime is calculated on the federal weekly standard — hours worked beyond 40 in a workweek. Several states require more than that, including daily overtime after a set number of hours in a single day. Where your state, city, or a collective agreement imposes a stricter rule, our figure will be lower than what you owe.

You are responsible for paying your staff correctly, for keeping the records the law requires you to keep, and for checking our totals against the rules that apply where your people actually work. Hours recorded in Surveysa are a business record you maintain, not a determination by us of what is owed.

Your Legal and Regulatory Compliance

You are responsible for complying with every law that applies to your business and your work. That includes, without limitation, professional licensure and practice rules in each state you operate in, record retention, employment and payroll obligations, and the correct calculation, collection, reporting and remittance of any sales, use, or other tax.

• This application is a tool for recording and organizing your own work. It does not provide legal, tax, accounting, or professional engineering or surveying advice.
• Any rate, tax figure, total, mileage, or other calculation the application produces is derived from settings and data you supply. You are responsible for reviewing those figures for correctness before relying on them, sending them to a client, or filing anything based on them.
• We are not responsible for your compliance with state or federal law, and we do not assume any of your regulatory obligations by providing this software.

If you believe the application has calculated something incorrectly, or that it does not accommodate a requirement in your jurisdiction, please tell us so that we can look into it and correct it. Reporting a problem does not transfer responsibility for it, and does not relieve you of any obligation you already had.

Acceptable Use

You agree not to:

• Use the service for anything unlawful, or to store content you do not have the right to store.
• Attempt to access another organization's data, or probe, scan, or test the security of the service without our written permission.
• Interfere with or disrupt the service, or place unreasonable load on it through automated means.
• Reverse engineer, resell, or rent the service without our written permission.
• Upload malicious code, or content that is defamatory, harassing, or infringing.

We may suspend access that we reasonably believe is causing harm, breaking these terms, or putting other customers' data at risk. Where practical we will contact you first.

Fees, Billing, and Cancellation

Some plans are paid. Where fees apply, they are shown before you subscribe. Unless stated otherwise:

• Subscription fees are billed in advance for the billing period you choose, and renew automatically until canceled.
• Seats are counted from the people who can sign in. Adding someone adds a seat and changes what you pay from that point in the period; locking or removing someone reduces it the same way. Changes are prorated.
• Modules bought for the whole organization, and storage bought in blocks, are billed as separate lines on the same subscription and renew with it.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees already paid are not refunded for a partial period, except where the law requires it or we agree otherwise in writing.
• We may change prices, but not part-way through a period you have already paid for. We will give notice before a change takes effect.
• Taxes are your responsibility unless we are required to collect them.

If a payment fails we do not switch your account off. While the payment is being retried, your account continues as normal. If it is not resolved, access is reduced in stages rather than at once: read-only for 14 days, then export-only for a further 14 days, and only then is sign-in withheld. At every one of those stages, and after them, an administrator can still reach billing to pay — an account you cannot pay your way out of would be a trap, and we do not build one.

Data is retained after cancellation for the period described in our Privacy Policy, and permanently deleted afterwards.

Availability and Support

We work to keep Surveysa available and to fix problems promptly, but we do not promise uninterrupted service. Maintenance, third-party outages, and faults can all cause downtime. Support is provided through the support form in the application and at privacy@surveysa.app. We do not currently offer a guaranteed response time or uptime commitment; if you need one, contact us.

Third-Party Services

We rely on other providers to operate the service — including hosting, database, storage, email, and map data providers. They are named in our Privacy Policy. We are not responsible for the accuracy or availability of third-party data, including public map and imagery services.

Disclaimers

Except where the law does not allow it, Surveysa is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, or that third-party map data will be accurate or current.

You are responsible for keeping your own copies of anything you cannot afford to lose. We take reasonable care of your data and our providers maintain their own backups, but no online service should be your only copy of a survey record, and we do not warrant that data will never be lost or corrupted. Deleted items can be restored for thirty days; after that, deletion is permanent.

As a matter of practice, and not as a warranty: a copy of your database records and of the files you store is written each night to Backblaze, a separate provider in the United States, so that a failure at our hosting or storage providers is not a failure of every copy at once. Database copies are kept for thirty days, plus the first of each month for twelve months. This is our own disaster-recovery arrangement and not a service we operate for you — we do not guarantee that any particular file or record will be present in it, we do not offer restoration of individual items from it, and it does not change your responsibility to keep your own copies of anything you cannot afford to lose.

Where the service produces a document — a work order, an invoice, a report, an export — it reproduces what you and your colleagues put into it. Checking that a document is correct before you rely on it or send it to a client remains your responsibility.

Limitation of Liability

To the fullest extent permitted by law, SURVEYSA LLC will not be liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, or lost or corrupted data, arising out of or relating to your use of the service.

Our total liability for any claim relating to the service will not exceed the amount you paid us for the service in the twelve months before the event giving rise to the claim, or one hundred US dollars, whichever is greater.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnity

You agree to defend and indemnify SURVEYSA LLC against claims, losses, and reasonable legal costs arising from your content, your use of the service in breach of these terms, or your violation of someone else's rights.

Termination

You may stop using the service at any time. We may suspend or end your access if you materially breach these terms, if required by law, or if we discontinue the service. If we discontinue the service, we will give reasonable notice and a way to export your data. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, and indemnity — continue to apply after these terms end.

Changes to These Terms

We may update these terms. If a change is material, we will give notice before it takes effect — by email or in the application. Continuing to use the service after a change takes effect means you accept the updated terms. The effective date at the top of this page always reflects the current version.

Governing Law

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Florida, and both parties agree to that venue.

Contact Us

Questions about these terms can be sent to privacy@surveysa.app, or raised through the support form from inside the application.